Terms of Service

Last updated: 26 August 2026

Welcome to Dory’s. These Terms of Service explain the terms that apply when you browse our website or purchase products from us.

By using our website and placing an order, you agree to these terms. Please read them carefully before making a purchase.

1. About Dory’s

Dory’s is a small handmade wax melt business offering a range of handmade scented wax melts and related products.

Business name: Dory’s
Email: dory-melts@outlook.com

If you have any questions about these Terms of Service, please contact us using the details above.

2. Our Products

All Dory’s wax melts are handmade in small batches.

Because our products are handmade, there may be slight differences in:

• Colour

• Shape

• Size

• Finish

• Appearance

These variations are a normal part of handmade products and do not affect the quality or intended use of the product.

We make every reasonable effort to ensure that product photographs and descriptions on our website are accurate. However, colours may appear slightly different depending on your device or screen.

3. Fragrance

Fragrance preferences are personal, and everyone's experience of a scent can be different.

Descriptions of fragrances on our website are intended to help you understand the character of each scent and should not be taken as a guarantee of how strong a fragrance will smell in your individual home.

We cannot guarantee that every customer will experience a fragrance in exactly the same way.

4. Placing an Order

When you place an order through our website, you are making an offer to purchase the products in your basket.

After placing your order, you should receive an order confirmation by email. This confirms that we have received your order but does not necessarily mean that your order has been accepted.

Your order is accepted when we confirm that your products have been dispatched.

If we are unable to fulfil your order, we will contact you and arrange an appropriate refund where necessary.

5. Product Availability

We aim to keep our website up to date, but occasionally a product may become unavailable.

If a product you have ordered is unavailable, we will contact you as soon as reasonably possible and discuss the available options with you.

As our products are handmade in small batches, some fragrances or designs may occasionally sell out.

6. Prices

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

We take reasonable care to ensure that our prices are accurate. If we discover an obvious pricing error before your order has been accepted, we may contact you to confirm whether you wish to proceed at the correct price.

Any applicable delivery charges will be shown during checkout before you complete your purchase.

7. Payment

Payment must be made through the payment methods available at checkout.

By submitting payment details, you confirm that you are authorised to use the selected payment method.

Your payment information is processed securely through our payment providers. Dory’s does not normally have access to your full payment card details.

8. Delivery

We aim to dispatch orders within the timeframe stated on our website or at checkout.

Delivery times may vary depending on the delivery service used and circumstances outside our reasonable control.

Once your order has been dispatched, delivery is handled by the relevant postal or courier service.

If your order is delayed, lost or damaged during delivery, please contact us and we will do our best to help resolve the issue.

Nothing in these terms affects your legal rights regarding delivery or goods that are faulty, damaged or not as described.

9. Returns & Refunds

Our Refund & Returns Policy explains how cancellations, returns, refunds, faulty products and damaged orders are handled.

Nothing in our returns policy or these Terms of Service limits your statutory consumer rights.

10. Wax Melt Safety

Dory’s wax melts are intended to be used only as directed and with a suitable wax melt warmer.

Please read and follow all safety instructions supplied with your order before using our products.

Important safety precautions include:

• Keep wax melts away from children and pets.

• Never leave a wax warmer unattended while in use.

• Keep wax warmers away from flammable materials.

• Do not consume wax melts.

• Do not add water to melted wax.

• Do not move a warmer while the wax is hot or melted.

• Use your wax warmer according to the manufacturer's instructions.

• Stop using a product if you notice anything unusual or if the product or warmer appears damaged.

Dory’s cannot accept responsibility for injury or damage resulting from misuse, failure to follow safety instructions, or use of our products in a manner for which they were not intended.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.

11. Intellectual Property

Unless otherwise stated, the content on the Dory’s website belongs to Dory’s or is used with permission.

This includes, where applicable:

• Our logo and branding

• Product photographs

• Product descriptions

• Website text

• Graphics

• Designs

You may not copy, reproduce, modify or use our content for commercial purposes without our written permission.

12. Website Use

You agree to use our website lawfully and responsibly.

You must not knowingly:

• Attempt to gain unauthorised access to our website or systems.

• Introduce viruses, malware or other harmful material.

• Use our website for fraudulent purposes.

• Interfere with the operation or security of our website.

• Copy or reproduce website content without permission.

We reserve the right to restrict access to our website where reasonably necessary to protect our business, website or customers.

13. Website Accuracy

We try to ensure that information on our website is accurate and up to date.

However, occasional errors or omissions may occur. We reserve the right to correct errors and update information when necessary.

This does not affect any rights you have under consumer law.

14. Limitation of Liability

We will be responsible for our legal obligations to you and for products that do not meet the rights you have under applicable consumer law.

Nothing in these Terms of Service is intended to exclude or limit liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Faulty or misdescribed goods.

• Any other liability that cannot legally be excluded or limited.

Our terms are intended to be fair and transparent and do not remove or reduce your statutory consumer rights.

15. Events Outside Our Control

Sometimes circumstances outside our reasonable control may affect our ability to fulfil an order.

This may include events such as severe weather, postal or courier disruption, power outages, supply issues or other circumstances beyond our reasonable control.

If this happens, we will take reasonable steps to keep you informed and minimise any delay.

16. Changes to These Terms

We may update these Terms of Service from time to time, for example if our business changes or legal requirements change.

The version of the terms that applies to your order will be the version in effect when you place that order.

The latest version will always be available on our website.

17. Governing Law

These Terms of Service are governed by the laws of England and Wales, unless applicable consumer law provides otherwise.

If you are a consumer, you will continue to benefit from any mandatory protections provided by the law applicable to you.

18. Contact Us

If you have any questions, concerns or complaints about an order or these Terms of Service, please contact us:

Dory’s
Email: dory-melts@outlook.com

We are a small handmade business and really value our customers. 💙

Thank you for supporting Dory’s and our handmade business.

Dory’s — handmade with love, one melt at a time.