Privacy Policy

Last updated: 26 August 2026

At Dory’s, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what personal information we may collect when you visit our website, place an order, contact us or otherwise interact with Dory’s, how we use that information, and the rights you have over your personal data.

1. Who We Are

Dory’s is the business responsible for the processing of your personal information.

Business name: Dory’s
Owner: Daria Radymska
Email: dory-melts@outlook.com

For privacy-related questions or requests, please contact us using the details above.

2. Information We Collect

Depending on how you interact with Dory’s, we may collect the following information:

Information you provide to us

When you place an order, contact us or create an account, you may provide:

• Full name

• Billing address

• Delivery address

• Email address

• Telephone number

• Order details

• Payment information

• Information you provide when contacting us

• Any other information you choose to provide

Information collected automatically

When you visit our website, certain information may be collected automatically, such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Products viewed

• Referring website

• Approximate location

• Website usage information

Some of this information may be collected through cookies and similar technologies.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders.

• Take and process payments.

• Arrange delivery of your purchases.

• Send order confirmations and delivery updates.

• Respond to enquiries and customer service requests.

• Process returns, refunds and exchanges.

• Manage your customer account, where applicable.

• Improve our website, products and customer experience.

• Prevent fraud and protect the security of our website.

• Keep appropriate business and financial records.

• Comply with legal and regulatory obligations.

• Send marketing communications where we have a lawful basis to do so.

We will only use your personal information where we have a lawful basis for doing so.

4. Lawful Bases for Processing

Depending on the circumstances, we may process your personal information because:

Contract: We need to use your information to process and fulfil an order you have placed with us.

Legal obligation: We may need to process information to comply with legal, tax, accounting or other regulatory requirements.

Legitimate interests: We may use certain information where it is reasonably necessary to operate, improve and protect our business, provided that our interests do not override your rights and interests.

Consent: Where required, we may ask for your consent before sending certain marketing communications or using certain cookies and similar technologies.

You can withdraw consent where processing is based on consent.

5. Payments

Payments made through our website are processed by third-party payment providers.

Depending on the payment method you choose, your payment information may be processed by providers such as Shopify Payments, PayPal, Apple Pay, Google Pay or other payment providers made available at checkout.

We do not normally have access to your full payment card number.

Payment providers may process your personal information in accordance with their own privacy policies.

6. Shopify

Our online store is hosted and operated using Shopify.

Shopify may process information about your visits, orders, account and interactions with our website in order to provide its ecommerce, hosting, security and related services.

Shopify's own privacy practices are described in its privacy documentation.

7. Delivery Providers

To fulfil your order, we may share relevant information with postal services, couriers and delivery providers.

This may include:

• Your name

• Delivery address

• Email address or telephone number where required for delivery

• Order or tracking information

We only provide information reasonably necessary to fulfil and deliver your order.

8. Service Providers

We may use trusted third-party service providers to help us operate Dory’s.

These may include providers for:

• Website hosting and ecommerce

• Payment processing

• Delivery and fulfilment

• Email communication

• Customer support

• Website analytics

• Marketing

• Fraud prevention

• IT and security

These providers may process personal information on our behalf where necessary to provide their services.

9. Marketing

If you choose to receive marketing communications from Dory’s, we may use your email address or other contact details to send you information about:

• New wax melt launches

• New fragrances

• Special offers

• Promotions

• Seasonal collections

• Dory’s news

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us at dory-melts@outlook.com.

We will not send marketing communications where we do not have a lawful basis to do so.

10. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites remember information about your visit and understand how visitors use the website.

We may use cookies for purposes such as:

• Keeping our website functioning correctly.

• Remembering items in your shopping basket.

• Processing purchases.

• Remembering preferences.

• Understanding how visitors use our website.

• Improving website performance.

• Supporting marketing and advertising, where applicable.

Where required by law, we will ask for your consent before using non-essential cookies.

You can manage or disable cookies through your browser settings and, where available, our website's cookie settings.

Please note that disabling certain cookies may affect the functionality of our website.

11. Analytics

We may use analytics services to understand how visitors use our website.

Analytics information can help us understand things such as which pages are popular, how customers navigate our website and how we can improve the shopping experience.

Where required, we will obtain appropriate consent before using analytics cookies or similar technologies.

12. Social Media

If you interact with Dory’s through social media platforms such as Instagram, Facebook or TikTok, those platforms may collect and process your personal information according to their own privacy policies.

We may receive information from social media platforms when you interact with our accounts, depending on the platform and your privacy settings.

We encourage you to review the privacy policy of any social media platform you use.

13. Sharing Your Information

We do not sell your personal information.

We may share relevant personal information with trusted third parties where necessary to operate Dory’s, fulfil your order, process payments, provide delivery services, operate our website, provide customer support, prevent fraud or comply with legal obligations.

We may also disclose information where required by law or where reasonably necessary to protect our legal rights, customers, website or business.

14. International Transfers

Some of the service providers we use may process personal information outside the UK.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that your information receives an appropriate level of protection.

15. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer because of legal, accounting, tax, fraud prevention or regulatory requirements.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

16. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

However, no online system can be guaranteed to be completely secure.

Please avoid sending sensitive information by unsecured email unless it is necessary.

17. Your Privacy Rights

Depending on the circumstances, UK data protection law gives you rights including:

• The right to be informed about how your personal information is used.

• The right to access your personal information.

• The right to request correction of inaccurate information.

• The right to request deletion of your information in certain circumstances.

• The right to request restriction of processing in certain circumstances.

• The right to object to certain processing.

• The right to data portability in certain circumstances.

• The right to withdraw consent where processing is based on consent.

You may also have rights relating to automated decision-making and profiling where applicable.

To exercise a privacy right, please contact:

dory-melts@outlook.com

We may need to verify your identity before completing certain requests.

18. Marketing Preferences

You can unsubscribe from our marketing communications at any time.

If you unsubscribe from marketing, you may still receive essential communications relating to an order you have placed, such as order confirmations, delivery updates or information about your purchase.

19. Children's Privacy

Our website is not intended to be used by children to make purchases without appropriate involvement from a parent or guardian.

We do not knowingly collect personal information from children for marketing purposes.

20. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of those websites.

We recommend reading the privacy policy of any third-party website you visit.

21. Complaints

If you have a concern about how we use your personal information, please contact us first so that we have an opportunity to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe that your personal information has been handled unlawfully.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be available on our website.

Where appropriate, we may notify you of significant changes.

23. Contact Us

If you have any questions about this Privacy Policy or how Dory’s handles your personal information, please contact us:

Dory’s
Email: dory-melts@outlook.com

We aim to respond to privacy enquiries as soon as reasonably possible.

Dory’s — handmade with love, with your privacy respected. 💙