Shipping Policy

Last updated: 26 August 2026

Thank you for choosing Dory’s! 💙

Every Dory’s wax melt is handmade and carefully packaged with love before making its way to you. Please read our shipping information below so you know what to expect when placing your order.

1. Processing & Dispatch Times

As our products are handmade in small batches, please allow [3-5] working days for your order to be prepared and dispatched.

Orders are generally processed Monday to Friday, excluding UK bank holidays.

During busy periods, such as Christmas, seasonal launches or special promotions, processing times may be slightly longer. If we expect a significant delay, we will do our best to keep you informed.

Once your order has been dispatched, you will receive a confirmation email.

2. UK Delivery

We currently deliver to addresses within the United Kingdom.

Our available delivery options and prices will be displayed at checkout before you complete your purchase.

Estimated delivery times are:

Standard Delivery: [7-10] working days after dispatch

Please note that delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our control.

3. Delivery Charges

Delivery charges are calculated and displayed at checkout based on your order and the delivery option selected.

From time to time, Dory’s may offer promotions such as free UK delivery or other delivery offers. Any applicable promotion will be clearly stated on our website.

4. Delivery Address

Please make sure your delivery address is correct before completing your order.

Dory’s cannot be held responsible for delays or additional costs caused by an incorrect or incomplete address provided by the customer.

If you notice that you have entered the wrong address, please contact us as soon as possible at:

dory-melts@outlook.com

If your order has not yet been dispatched, we will do our best to update the address.

Unfortunately, once an order has been dispatched, we may not be able to change the delivery address.

5. Tracking

Where a tracked delivery service is used, you will receive tracking information once your order has been dispatched.

Please use the tracking information provided to monitor your parcel's progress.

If your tracking information shows that your parcel has been delivered but you cannot locate it, please check with household members or neighbours and contact the delivery provider where appropriate.

If you are still unable to locate your parcel, please contact us and we will do our best to help.

6. Delayed or Missing Orders

We understand how exciting it is to receive your Dory’s order!

If your parcel hasn't arrived within the expected delivery timeframe, please contact us at dory-melts@outlook.com.

We will investigate the issue and, where appropriate, contact the delivery provider.

Please remember that delivery times can occasionally be affected by circumstances outside our control, including postal delays, severe weather or other disruptions.

7. Damaged Parcels

We package our wax melts carefully to help protect them during transit. However, occasionally parcels can become damaged while being handled by the delivery service.

If your order arrives damaged, please contact us as soon as possible at dory-melts@outlook.com.

Please include:

• Your order number

• Photographs of the damaged packaging

• Photographs of the damaged products

• A brief description of the issue

We will assess the situation and work with you to find an appropriate solution.

Please do not throw away the packaging until we have had an opportunity to assess the issue, as it may be required as evidence for a delivery claim.

8. Warm Weather & Wax Melts

Wax melts can soften or melt if exposed to high temperatures for extended periods.

During particularly warm weather, your melts may arrive slightly softer than usual or may have changed shape during transit.

This does not necessarily mean that the fragrance or wax has been damaged. In many cases, allowing the melts to cool and solidify again will restore them to a usable condition.

Where possible, please store your wax melts in a cool, dry place away from direct sunlight and heat sources.

9. International Delivery

At this time, Dory’s does not offer international shipping.

If international delivery becomes available, shipping costs, estimated delivery times, customs charges and any applicable taxes will be clearly displayed at checkout.

10. Customs & Import Charges

For international orders, where applicable, the customer may be responsible for customs duties, import taxes or other charges imposed by the destination country.

Dory’s cannot control these charges and they are not included in our product prices unless specifically stated.

11. Combining Orders

If you place multiple orders separately, we may not always be able to combine them into one parcel.

If you have placed multiple orders and would like us to combine them, please contact us as soon as possible. If the orders have not yet been dispatched, we will do our best to accommodate your request.

12. Delivery Problems

If you experience any problem with your delivery, please contact us at:

Dory’s
Email: dory-melts@outlook.com

Please include your order number so that we can help you as quickly as possible.

Nothing in this Shipping Policy affects your statutory consumer rights.

13. Changes to This Shipping Policy

We may update this Shipping Policy from time to time if our delivery services, business practices or legal requirements change.

The latest version will always be available on our website.

Thank you for supporting our small handmade business. 💙

Dory’s — handmade with love, delivered to your door.