Contact information

Contact Dory's 💙

We'd love to hear from you!

Whether you have a question about one of our wax melts, need help with an order, or simply want to get in touch, we're always happy to help.

📩 Get in Touch

Email: dory-melts@outlook.com

For questions about an existing order, please include your order number so we can help you as quickly as possible.

🛍️ Customer Enquiries

If you have a question about:

  • Your order

  • Delivery or tracking

  • Returns or refunds

  • Our fragrances

  • Wax melt care and usage

  • A damaged or incorrect item

  • Wholesale or business enquiries

Please send us an email and we'll get back to you as soon as possible.

⏰ Response Times

We aim to respond to all enquiries within [24–48 hours], Monday to Friday.

Please bear in mind that Dory's is a small handmade business, so response times may occasionally be a little longer during busy periods.

📱 Follow Dory's

Come and follow us on social media for new fragrance launches, special offers, behind-the-scenes content and more!

Instagram: dory_meltsscents

💙 A Little Thank You

Thank you for supporting Dory's — every order means so much to our small business.

We hope you love your melts as much as we love making them!

Dory's — handmade with love, one melt at a time.